Privacy Policy
Welcome to Pro Shop Warehouse. We are committed to protecting and respecting your privacy in accordance with the highest standards of data protection, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or use our website (proshopwarehouse.com), make purchases, or interact with our customer support.
By accessing or using proshopwarehouse.com, you agree to the practices described in this Privacy Policy.
1. Commitment to Privacy and Data Protection
At Pro Shop Warehouse, we are dedicated to maintaining the privacy, confidentiality, and security of your personal data. We only collect, process, and store your personal information as necessary to provide you with high-quality services and products while complying with applicable legal obligations. Data protection and transparency are foundational principles that guide our practices.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and customers of our website, including those who make purchases, create accounts, or communicate with our staff. Pro Shop Warehouse acts as the “data controller” within the meaning of applicable data protection laws. Our role as data controller includes determining the purposes and means of processing your personal information.
3. Categories of Personal Data We Collect and Process
We collect and process the following categories of personal data:
a) Usage Data
Information about how you use the website, including IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and referring URLs. This data helps maintain website integrity and improve user experience.
b) Account Data
Information submitted when registering or maintaining an account with us, such as your name, billing and shipping addresses, email address, and telephone number.
c) Profile Data
Preferences, wish lists, purchase history, and behavioral data indicating how you engage with our website and services. This helps customize content and tailor recommendations.
d) Communication Data
Records of any communications with us, including support tickets, contact forms, and emails. This can include transcripts, issue summaries, and resolution history.
e) Technical Data
Device information such as operating system type and version, hardware model, mobile network information, and system diagnostics, which help us optimize our website across platforms.
f) Transaction Data
Details of purchases, including billing and shipping information, payment method (processed via third-party payment gateways), and confirmation of completed transactions.
g) Preference Data
Your marketing and communications preferences, subscription opt-in or opt-out status, and indications of product interests.
4. Legal Bases for Processing Personal Data
We rely on the following lawful bases to process your information:
– Performance of a Contract: To fulfill orders, provide customer service, deliver products, and process returns.
– Legitimate Interests: To improve website usability, secure user data, market new offerings, and maintain operational functionality.
– Consent: For email marketing communications, optional cookies, and newsletter subscriptions.
– Legal Obligations: To comply with tax, regulatory, and anti-fraud obligations.
5. Your Rights Under Data Protection Laws
You have the following rights under applicable privacy laws:
– Right to Access: You may request details of your personal data held by us.
– Right to Rectification: You may request corrections to any inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your personal data under certain conditions.
– Right to Restriction: You may request limits on how we process your data.
– Right to Data Portability: You may request that your data be transferred to another provider in a structured, commonly used, machine-readable format.
– Right to Object: You may object to processing that is based on legitimate interest or direct marketing.
– Right to Withdraw Consent: Where consent is the basis for processing, you may withdraw it at any time.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We use advanced security protocols and industry best practices to secure your information, including:
– Data encryption in transit and at rest;
– Role-based access control systems for internal access;
– Regular backup and disaster recovery procedures;
– Staff privacy training and internal audits.
We maintain physical, electronic, and managerial procedures designed to prevent unauthorized access, maintain data integrity, and ensure appropriate use.
7. International Data Transfers
If your personal data is transferred outside of your country of residence, including to jurisdictions that may not provide the same level of protection, Pro Shop Warehouse will ensure appropriate safeguards are in place. These may include:
– Standard Contractual Clauses approved by the European Commission;
– Binding corporate rules (BCRs);
– Compliance with the EU-U.S. Data Privacy Framework where applicable.
Please contact us at [email protected] to obtain a copy of the safeguards implemented for such transfers.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for satisfying legal, accounting, or reporting requirements. Specific retention periods include:
– Account Data: Retained for as long as your account remains active;
– Transaction Data: Retained for a minimum of seven years for legal and taxation purposes;
– Communication Data: Retained for five years after the last contact;
– Marketing Preferences: Retained until you withdraw your consent or unsubscribe.
9. Cookie Policy
We use cookies and similar technologies on proshopwarehouse.com to enhance website performance and personalize your experience. Cookies fall into the following categories:
– Essential Cookies: Necessary for site functionality including cart and checkout features;
– Functional Cookies: Enhance usability, such as remembering preferences or logins;
– Analytics Cookies: Help us understand user behavior to improve site performance;
– Performance Cookies: Allow us to test and deliver optimized user experiences.
10. Cookie Management and Compliance
You can manage your cookie preferences through the cookie banner upon first visit or by adjusting browser settings. We honor Do Not Track (DNT) signals and comply with GDPR and CCPA requirements regarding cookie consent, including:
– Prior affirmative opt-in to place non-essential cookies where required;
– Transparent description of cookie purposes;
– Access to cookie preference management at any time.
11. Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that personal data of a child under 13 has been collected without verifiable parental consent, we will delete such information promptly. Parents or legal guardians with concerns may contact us at [email protected].
12. Updates to This Privacy Policy
We reserve the right to amend this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Changes will be posted on proshopwarehouse.com, and we may notify you via email or prominent site notice regarding material updates. Continued use of the website signifies agreement to the updated terms.
13. Contact and Privacy Inquiries
For any privacy-related inquiries, concerns, or to exercise your data protection rights, please contact us at:
Email: [email protected]
Website: https://proshopwarehouse.com
We are committed to full compliance with privacy regulations applicable to our users. Should you have concerns about how your data is handled, we encourage you to contact us directly or lodge a complaint with your local data protection authority.